We accept all major credit cards (Visa, Master Card, Discover, & American Express).
We also accept PayPal, certified checks, or money orders. To pay with a check or money order, please call us or send an e-mail to reserve the board you want until we receive the payment. If you have any concerns about ordering online please feel free to place a phone order by contacting us at (609) 517-7715.
Remember, we do not ship out any boards that have not been inspected for dings or scratches. Make sure you inspect your shipment when you receive it. If the board has been damaged during shipping, you will need to contact East Coast Skimboards with-in 7 days from the date of delivery. We will provide you with a return authorization number.
Once you have contacted us, the process will start. We will contact UPS and send them to pick up the shipment. All boards must be returned in the same packaging it was shipped in. They will inspect the board and make an assessment of the damage. (This decision is only made by UPS, not East Coast Skimboards or the customer).
If it is decided that the board was in fact damaged during shipping, we will send you a replacement (unless other arrangements are made).
All returns and exchanges must be made within fourteen days of delivery. Please call for a Return Authorization number. No returns or exchanges will be accepted without prior authorization. Shipping charges are non-refundable. Return shipping must be pre-paid by the customer. The original shipping costs will be deducted on items that received free shipping. That means if you received free shipping on a skimboard that cost us $20 in shipping fees, we deduct $20 form your refund when the skimboard is returned.
All merchandise must be in "un-used" condition. Any shrink-wrapped products must be returned unopened. Skimboards must be in "out-of-box" condition. Please do not attempt to return any item that has been used (including on carpeting).
If it turns out that that the board shows ANY sign of use, the board will be returned to you at your expense and no further actions will be taken.
In the occurrence of a defective board, please contact East Coast Skimboards.
Skimboard manufactures work directly with authorized dealers on any warranty or customer service issues. The manufacture will replace any board which is defective due to materials or workmanship for a period of 60 days from purchase.
This warranty does not cover:
1. Breakage, dings, cracks, or edge chipping from normal wear and/or abuse.
2. Breakage from improper installation of accessories.
3. Breakage from improper foot positioning during high impact maneuvers.
4. Bottom wear from normal sand & shell friction.
5. Warping from exposure to excessive heat.
To maintain maximum performance & durability, also to be covered by warranty, proper care & usage is essential.
All skimboards ship for free via UPS Ground. UPS Ground shipping usually takes between three to five business days. We process our orders the same day or next day depending what time the order is placed. We only ship within the US. We offer international shipping for those who have a Bongo International account. Please see details below to register with Bongo and receive a US address to use for your order.
International Shipping Now Available!
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.