If you have any concerns about ordering online please feel free to place an order by contacting us at (609) 517-7715.
We do not ship out any boards that have not been inspected for damage. Please make sure you inspect your skimboard for any damage once you receive it. If the skimboard has been damaged during shipping, please contact East Coast Skimboards as soon as possible.
Once you have contacted us, the process will start. Please email us at [email protected] pictures of the damage and of the box. We will contact FedEx and start the claim process. All skimboards must be returned in the same packaging it was shipped in. The foam blocks at either end need to be re-secured to the package. The bubble wrap should be replaced, if no longer inflated. Please do not allow tape to contact the skimboard.
All returns and exchanges must be made within fourteen days of delivery. For your convenience we extend this return policy around the holidays. Please call for a Return Authorization number. No returns or exchanges will be accepted without prior authorization. We do not accept returns if the product has been used or if traction pads were installed. All skimboards must be returned in the same packaging it was shipped in. The foam blocks at either end need to be re-secured to the package. The bubble wrap should be replaced, if no longer inflated. Please do not allow tape to contact the skimboard. Shipping charges are non-refundable. The original shipping costs will be deducted on items that received free shipping. That means if you received free shipping on a skimboard that cost us $25-$75 in shipping fees, we deduct $25-$75 from your refund when the skimboard is returned. Return shipping must be paid by the customer. If you need a return label that cost us $25-$75, we deduct $25-$75 from your refund when the skimboard is returned.
Each return fee is calculated separately, determined by the actual shipping cost, including our FedEx business discount. We are not charging an extra return fee, boxing fee, packaging fee, restocking fee, etc. However, some shipping fees exceed $150. Keep in mind these are oversized packages, and regardless of which shipping service there are all charging extra. Please contact us before making a purchase if you're unsure.
All merchandise must be in "unused" condition. Any shrink-wrapped products must be returned unopened. Skimboards must be in "out-of-box" condition. Please do not attempt to return any item that has been used (including on carpeting).
In the occurrence of a defective board, please contact East Coast Skimboards.
Skimboard manufactures work directly with authorized dealers on any warranty or customer service issues. The manufacture will replace any board which is defective due to materials or workmanship for a period of 60 days from purchase.
This warranty does not cover:
- 1. Breakage, dings, cracks, or edge chipping from normal wear and/or abuse.
- 2. Breakage from improper installation of accessories.
- 3. Breakage from improper foot positioning during high impact maneuvers.
- 4. Bottom wear from normal sand & shell friction.
- 5. Warping from exposure to excessive heat.